Uneven workflow can be costly primarily because:
A) it increases overhead costs due to unexpected surge in work.
B) employees will need to be paid overtime when there is a surge in demand for work.
C) wastage of resources occurs when work levels are high.
D) when work levels are low, employees engage in detour behavior.

Question

Quizplus · Accepted Answer

An uneven flow of work can be costly because when work levels are low, the result is idle time. When the department faces a surge in demand for its work, employees have to work extra hours to keep up. As a result, the department may have to pay workers overtime rates-one and a half or two times normal wages-during peak periods.

Uneven Workflow Can Be Costly Primarily Because