Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, these extrinsic factors that create job dissatisfaction are called:
A) Motivators
B) Hygiene factors
C) Affiliation factors
D) Wellness factors
E) Achievement factors

Question

Quizplus · Accepted Answer

According to Herzberg's Two-Factor Theory, factors that create job dissatisfaction, such as company policy, supervision, and working conditions, are called hygiene factors. These factors are necessary for an employee to feel content in their job, but their presence alone does not necessarily lead to motivation or job satisfaction. Motivators, on the other hand, are intrinsic factors such as recognition, achievement, and growth opportunities that have the potential to motivate employees and increase job satisfaction. Affiliation factors and wellness factors are not terms used in Herzberg's Two-Factor Theory.

Ted Was Dissatisfied with His Job