Research has demonstrated that organizational citizenship behavior is positively related to:
A) Higher performance ratings and lower organizational costs
B) Higher performance ratings and higher turnover
C) Lower customer satisfaction and lower turnover
D) Higher absenteeism and turnover
E) Lower efficiency and higher customer satisfaction

Question

Quizplus · Accepted Answer

Research has consistently shown that employees who engage in organizational citizenship behavior are usually rated higher in performance by their supervisors. Additionally, these employees tend to have lower organizational costs due to fewer conflicts and a more positive work environment. Therefore, we can conclude that choice A is the best option.

Research Has Demonstrated That Organizational Citizenship Behavior Is Positively Related