Creek Redwood, a furniture maker, shrank its ordering and delivery team by taking most of its operations online and increased its fleet of trucks to decrease delivery time. These actions can be described as ______.
A) a JIT system
B) process reengineering
C) flexible manufacturing
D) total factor productivity

Question

Quizplus · Accepted Answer

Process reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Creek Redwood, a Furniture Maker, Shrank Its Ordering and Delivery