Ben, the production manager of Pace Shoes, sets a production target of 220 shoes to be distributed among 20 employees in a week. In the context of the control process, Ben is ________.
A) establishing the standards of performance
B) measuring the actual level of performance of employees
C) comparing the actual performance against chosen standards of performance
D) evaluating the result of the set standards

Question

Quizplus · Accepted Answer

At step 1 in the control process, managers decide on the standards of performance, goals, or targets that they will use in the future to evaluate the performance of the entire organization or part of it.

Ben, the Production Manager of Pace Shoes, Sets a Production