Susan believes that Mr. Ryan, who supervises her employees, definitely has room for improvement in the way he communicates with the employees. However, she feels uncomfortable saying anything bad about anybody, so she rates Mr. Ryan's performance higher than his performance actually deserves. Which type of perceptual error is Susan communicating?

Question

Quizplus · Accepted Answer

Leniency is a perceptual error that refers to a personal characteristic that leads a person to consistently evaluate other people or objects in an extremely positive fashion. Rating a supervisor high on all dimensions of performance regardless of his or her actual performance is an example of such an error.

Susan Believes That Mr