On her first visit to a new doctor's office, Melanie noted the fine furniture in the lobby and the crisp white coats that each of the staff wore.She was judging the tangibles dimension of the RATER scale.

Question

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The RATER scale enables customers to rate the quality of a service along the five dimensions of reliability, assurance, tangibles, empathy, and responsiveness (abbreviated RATER), each on a scale from 1 (for very poor) to 10 (for very good).The dimension known as tangibles pertains to judging physical facilities, equipment, and the appearance of personnel.

On Her First Visit to a New Doctor's Office, Melanie