Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce them to fewer than 0.2% with additional training for her staff.She is engaged in
A)controlling.
B)organizing.
C)measuring.
D)leading.
E)planning.

Question

Quizplus · Accepted Answer

Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.Corrine is undertaking this process with customer complaints, one measure of performance.

Corrine, a Customer Service Manager, Tracks Monthly Complaints and Has