Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale?
A)Reliability
B)Assurance
C)Tangibles
D)Empathy
E)Responsiveness

Name: Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale? A)Reliability B)Assurance C)Tangibles D)Empathy E)Responsiveness
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Question

Quizplus · Accepted Answer

The meaning of the RATER dimension of assurance is the employees' knowledge, courtesy, and ability to convey trust and confidence.

Employees' Knowledge, Courtesy, and Ability to Convey Trust and Confidence