Yichao, a manager of a downtown hair salon, has been procrastinating about a problem.Over the past year, his company has seen a high rate of customer defections, and even the loss of some of its best stylists.Still, he hasn't even begun to investigate the issue.This is an indicator of relaxed avoidance.

Question

Quizplus · Accepted Answer

In defensive avoidance, a manager can't find a good solution and follows by (a) procrastinating, (b) passing the buck, or (c) denying the risk of any negative consequences.This is a posture of resignation and a denial of responsibility for taking action.

Yichao, a Manager of a Downtown Hair Salon, Has Been