The fact that employees often have no control over work process design limits their ability to achieve zero defects, or
A)quality control.
B)continuous improvement.
C)reengineering.
D)quality assurance.
E)total quality management.

Question

Quizplus · Accepted Answer

Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for "zero defects." Quality assurance has been less successful because often employees have no control over the design of the work process.

The Fact That Employees Often Have No Control Over Work