Which of the following is not a component of TQM?
A)Use accurate standards to identify and eliminate problems.
B)Urge employees to strive for "zero defects."
C)Make continuous improvement a priority.
D)Get every employee involved.
E)Listen to and learn from customers and employees.

Question

Quizplus · Accepted Answer

The four components of TQM are as follows: 1.Make continuous improvement a priority.2.Get every employee involved.3.Listen to and learn from customers and employees.4.Use accurate standards to identify and eliminate problems.Zero defects is a quality assurance concept.

Which of the Following Is Not a Component of TQM