Quality is achieved when a product or service contains all of the features that a customer would expect, and when that product or service performs in such a way that the customer is satisfied.

Question

Quizplus · Accepted Answer

Quality is directly related to customer satisfaction and meeting their expectations. Therefore, if a product or service contains all of the expected features and performs in a manner that satisfies the customer, it can be considered a quality product or service.

Quality Is Achieved When a Product or Service Contains All