Hilton Hotels trains its front desk employees to dress neatly and conservatively to project a professional image.This relates to the service dimension of tangibles.

Question

Quizplus · Accepted Answer

The service dimension of tangibles refers to the physical appearance of the service provider and the facilities, equipment, and communication materials used to deliver the service. Dressing neatly and conservatively is a tangible aspect of the service and contributes to the professional image projected by the hotel.

Hilton Hotels Trains Its Front Desk Employees to Dress Neatly