Solved

When Marcia Booked a Room at the Pleasant Valley Hotel,she

Question 45

Multiple Choice

When Marcia booked a room at the Pleasant Valley Hotel,she expected that her room would be ready when she got there,the swimming pool would be heated,the advertised singer would be able to sing,and the breakfast would be fresh.When she arrived,she had to wait for her room,found the swimming pool to be 50 degrees,realized the singer could not carry a tune,and the free continental breakfast was stale.The Pleasant Valley Hotel was experiencing a severe ___________ gap.


A) communications
B) knowledge
C) standards
D) delivery
E) expectations

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Unlock this Answer For Free Now!

View this answer and more for free by performing one of the following actions

qr-code

Scan the QR code to install the App and get 2 free unlocks

upload documents

Unlock quizzes for free by uploading documents