After graduation,Mary obtained a job managing a department in a retail clothes store.Since she arrived,sales have declined 10 percent and employees are complaining about management's lack of communication.
Mary meets with each of the eight employees and notes that two of them are displaying negative emotions and low resilience.She also observes that sales people tend to stand around talking to each other rather than helping customers.She is at a loss for why this is happening given the company's values around customer service and helping others.Upon further investigation,a couple of employees tell her that the goals are too challenging,and they don't believe that they can be achieved.Mary speaks to her boss about the situation and he tells her to increase the sales in her department or else she will be let go.
Use the 3-Step Problem-Solving Approach to solve Mary's key problem.

Question

Quizplus · Accepted Answer

The Answer of After graduation,Mary obtained a job managing a department in a retail clothes store.Since she arrived,sales have declined 10 percent and employees are complaining about management's lack of communication.
Mary meets with each of the eight employees and notes that two of them are displaying negative emotions and low resilience.She also observes that sales people tend to stand around talking to each other rather than helping customers.She is at a loss for why this is happening given the company's values around customer service and helping others.Upon further investigation,a couple of employees tell her that the goals are too challenging,and they don't believe that they can be achieved.Mary speaks to her boss about the situation and he tells her to increase the sales in her department or else she will be let go.
Use the 3-Step Problem-Solving Approach to solve Mary's key problem.

After Graduation,Mary Obtained a Job Managing a Department in a Retail