CRM systems have two interconnected components: sales and selling, and after-sales service and support.
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Q9: Profit-seeking organizations have customers, but not-for-profit organizations
Q10: Improving product quality increases the operating costs
Q11: The main responsibility of operations managers is
Q12: Generally, other things being equal, most customers
Q13: Management experts recommend that an organization define
Q15: Customers prefer products that are, as far
Q16: Management writers recommend that an organization should
Q17: "The actions taken to meet the needs
Q18: Goods and services that are dependable, reliable,
Q19: A CRM system can be used as
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