The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.

Name: The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations.
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Question

Quizplus · Accepted Answer

Quality is a concept that can be applied to the products of both manufacturing and service organizations-goods such as a Toyota car or services such as Southwest Airlines flight service or customer service in a Citibank branch.

The Concept of "Quality" Can Be Applied Only to Manufacturing