To increase quality,managers should embrace the philosophy that mistakes,defects,and poor-quality materials should be limited to 0.5 percent of total production.

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To increase quality,managers need to develop strategic plans that state goals exactly and spell out how they will be achieved.Managers should embrace the philosophy that mistakes,defects,and poor-quality materials are not acceptable and should be eliminated.

To Increase Quality,managers Should Embrace the Philosophy That Mistakes,defects,and Poor-Quality