___________________ means allowing employees at the lowest level of the firm to make important decisions on how service is provided to customers.
Correct Answer:
Verified
Q102: _ is the perceived fairness of the
Q103: Devon read in the paper that the
Q104: The _ approach is based on establishing
Q105: CRM is based on the philosophy that
Q106: The customer's perception of the benefits received
Q108: Programs that identify and provide rewards for
Q109: Customers are satisfied when the perceived service
Q110: The _ approach encourages service providers to
Q111: The effective implementation of CRM programs requires
Q112: When retailers provide unexpected services,they build a
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