Which of the following should be undertaken while conveying bad news to customers?
A) Present good reasons after a refusal, at the end of a message
B) Convey the negative news twice in a message in order for it to be clear
C) Present negative information ambiguously to avoid offending the client
D) Present an alternative or compromise if one is available
E) Ask for action which will help them accept the consequences easily

Question

Quizplus · Accepted Answer

While conveying bad news to customers, one should present an alternative or compromise, if one is available. An alternative not only gives the audience another way to get what they want but also suggests that the communicator cares about them and will help them meet their needs.

Which of the Following Should Be Undertaken While Conveying Bad