A negative message to a customer should end with:
A) a positive, forward-looking statement.
B) a statement restating the problem.
C) clear data about the negative information.
D) explanation of the history of the problem.
E) account of how the problem took place.
Correct Answer:
Verified
Q28: Which of the following is an example
Q29: Which of the following is a primary
Q30: If the problem is a large one,it
Q31: Which of the following factors influence an
Q32: While refusing requests within an organization,it is
Q34: Which of the following is true of
Q35: One should present disciplinary notices and negative
Q36: The tone refers to the implied attitude
Q37: Andrea works as a campaign manager at
Q38: To check the tone of a message,one
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents