Helen Bradley who works at an advertising firm in Manhattan is popular among her colleagues because of her strong interpersonal skills.Strong listening skills help her perform tasks well and share a good working relationship with employees.Which of the following does Bradley most likely do to be a good listener?
A) Use me-attitude which helps her to be portrayed as a confident person
B) Paraphrase the speaker's words to make her understanding accurate
C) Avoid writing down points which indicate she did not understand key points
D) Ignore instructions which may seem unnecessary or irrelevant
E) Avoid being aware of her own emotions which may cloud listening skills

Question

Quizplus · Accepted Answer

To reduce listening errors caused by misinterpretation, one should paraphrase what the speaker has said giving one a chance to correct his/her understanding. One should also write down key points that affect deadlines or how work will be evaluated. Sometimes these key points need to be confirmed in an e-mail.

Helen Bradley Who Works at an Advertising Firm in Manhattan