April Reyes works for Gordon Bank and has been given a sales target of 50 accounts for the month of September.She shares her problem with Linda Davis and says,"I do not know how I can achieve a target of 50 accounts when I have been doing only 30 a month for the last two years.This is just asking for the impossible!" What appropriate active response should Davis give which will help Reyes feel better?
A) "You are worrying about nothing! I am sure if you work in on weekends, you will be able to achieve the 50 mark."
B) "A target of 50 is still better. Josh Lucas from the South Branch has a target of 65!"
C) "Why don't you put down a plan on paper and figure out how best you can achieve the target?"
D) "You are saying that the target of 50 accounts is unrealistic because so far you have done 30 accounts."
E) "You should have seen this coming. The new sales manager announced a higher target next month if you remember."

Question

Quizplus · Accepted Answer

To demonstrate active listening, one can paraphrase what the person has said to make sure that one has understood what the speaker has said. One can also mirror feelings or offer to help the person with the problem.

April Reyes Works for Gordon Bank and Has Been Given