Straightforward negatives build credibility while giving bad news.
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Q8: The desirable tone for business writing is
Q9: Focusing on alternatives and on what the
Q10: While giving good news,a writer or speaker
Q11: It is good to use more politeness
Q12: It is appropriate to talk about one's
Q14: Bias-free language does not discriminate against people
Q15: Positive emphasis can be created by putting
Q16: Talking about oneself is a good way
Q17: Workman,chairman,and airhostess are examples of neutral titles.
Q18: In order to avoid assigning blame in
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