Janice Hampton,a guest relation executive at the Sterling Hotel,needs to write a letter to a guest who has recently become a star club member of the hotel.Which of the following should she say which will best demonstrate you-attitude in the letter?
A) "You will be delighted to know that you are now a star club member of the hotel."
B) "It gives me pleasure to inform you that you are now a star club member of the hotel."
C) "I am sure you will be happy to know that you are now a part of our star club family."
D) "We at the Sterling Hotels are glad to inform you that you are a star club member."
E) "You are now a star club member of the Sterling Hotel."

Question

Quizplus · Accepted Answer

In most business situations, feelings are irrelevant to an audience and should be omitted. While communicating with them, it is best to simply explain the situation and not predict the audience's response.

Janice Hampton,a Guest Relation Executive at the Sterling Hotel,needs to Write