Before you get a customer to calm down,you should:
A) call your manager to take over.
B) listen passively to the customer's grievances.
C) deal with the customer's emotional state.
D) raise your voice to get his or her attention before you start.

Question

Quizplus · Accepted Answer

Before you can get your customer to calm down, listen, and address the situation, you must first deal with her or his emotional state.

Before You Get a Customer to Calm Down,you Should