Which of the following is the first step that an organization should take in creating or redefining its service environment?
A) Empowering its employees in order to better serve customers
B) Making sure it knows who its customers really are
C) Conducting an inspection of its systems and practices
D) Reviewing the manner in which external customer needs are addressed

Question

Quizplus · Accepted Answer

The first step a company should take in creating or redefining its service environment is to make sure it knows who its customers really are.

Which of the Following Is the First Step That an Organization