To maintain an efficient service delivery system,an organization should always:
A) ensure that frontline employees cannot take decisions without the permission of their supervisors.
B) ensure that customers do not have to deal with the internal policies, practices, and politics.
C) encourage its managers and frontline employees to use "they" language when dealing with customers.
D) view customers from the standpoint of what company products or services they use.

Question

Quizplus · Accepted Answer

An organization must determine the best way to deliver quality products and service and to provide effective follow-up support to its customers. Customers should not have to deal with internal policies, practices, or politics.

To Maintain an Efficient Service Delivery System,an Organization Should Always