Which of the following guidelines should customer service professionals follow to meet the expectations of customers?
A) Service professionals should always use "they" language when dealing with customers.
B) Service professionals should involve customers in situations that are out of their control.
C) Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
D) Service professionals should focus on attracting new customers rather than trying to retain existing customers.

Question

Quizplus · Accepted Answer

Service professionals should strive to manage their emotions effectively in front of customers, ensuring that negative feelings like anger or frustration do not impact the customer experience. This helps maintain a professional and positive interaction, which is crucial for customer satisfaction and retention.

Which of the Following Guidelines Should Customer Service Professionals Follow