Lufthansa and Singapore Airlines ads show travelers in the airlines' new seats and also emphasize broadband Internet connections and other benefits to overcome the __________ of their services.
A)inseparability
B)inconsistency
C)intangibility
D)incongruity
E)inaptness

Question

Quizplus · Accepted Answer

The ads emphasize tangible benefits like broadband Internet connections to overcome the intangibility of airline services, which are not physical products and cannot be experienced before purchase.

Lufthansa and Singapore Airlines Ads Show Travelers in the Airlines