Question 1

When a third-party negotiator acts as a(n)______,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;these negotiators do not force either party to make concessions.

Accepted Answer

When a third-party negotiator acts as a mediator,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;mediators do not force either party to make concessions.

Question 2

Two parties in conflict attempt to resolve it by allocating resources to one another.This is known as:

Accepted Answer

During negotiation the parties to a conflict try to come up with a solution acceptable to themselves by considering various alternative ways to allocate resources to each other.

Question 3

Which of the following is NOT a strategy that managers can use to facilitate integrative bargaining between managers who are in conflict?

Accepted Answer

Emphasizing superordinate goals not personal goals.

Question 4

Two parties in conflict believe that they have a "fixed pie of resources" that they need to divide up between one another.This is known as:

Accepted Answer

In distributive negotiation,the two parties perceive that they have a "fixed pie" of resources that they need to divide.

Question 5

When an African-American feels singled out in a group of white workers,a conflict management strategy that can be used successfully would be:

Accepted Answer

Increasing diversity awareness and skills can help managers effectively manage diversity and resolve conflicts that originate in differences among organizational members.

Question 6

A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict.This is a conflict management strategy known as:

Accepted Answer

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including permanent transfers or dismissals.

Question 7

Harold and Juan,both managers at XYZ Corporation,are in disagreement about whose department should be allowed to control the new product development process.Neither of them cares about whether their argument will destroy the good working relationship they have always had.They are engaged in:

Accepted Answer

In distributive negotiation,the two parties perceive that they have a "fixed pie" of resources that they need to divide.They take a competitive,adversarial stance.

Question 8

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as:

Accepted Answer

Arbitrators are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.

Question 9

Along with trust,integrative bargaining includes:

Accepted Answer

Trust,information sharing,and the desire of both parties to achieve a good resolution of the conflict characterize integrative bargaining.

Question 10

Which of the following is NOT a strategy to facilitate integrative bargaining?

Accepted Answer

All parties to a conflict need to keep focused on the problem or on the source of the conflict and avoid the temptation to discredit one another.

Question 11

An impartial individual,with expertise in handling conflicts,who helps parties in conflict reach an acceptable solution is called a(n):

Accepted Answer

Third-party negotiators are impartial individuals who are not directly involved in the conflict and have special expertise in handling conflicts and negotiations.

Question 12

At Cool Inc. ,older managers are uncomfortable reporting to a new MBA who is twenty years younger than themselves.This conflict could possibly be reduced by:

Accepted Answer

Increasing diversity awareness and skills can help managers effectively manage diversity and resolve conflicts that originate in differences among organizational members.

Question 13

Two managers at ABC Company who are in conflict are made to realize that their differences are based on the different meanings that they attach to certain words.This is a conflict management strategy called:

Accepted Answer

By increasing people's awareness of this source of conflict,managers can help resolve conflict functionally.

Question 14

In the example in the textbook,when Adrian Hofbeck and Joseph Steinberg resolved their conflict,they resorted to:

Accepted Answer

They opted for integrative bargaining,which they thought would help them resolve their conflict so both could achieve their goals and maintain their friendship.

Question 15

Jeff and Jim are in disagreement about who is in charge of whom.Top management tries to resolve this conflict by clarifying the chain of command.This is an attempt to reduce conflict by:

Accepted Answer

When the source of conflict is overlapping authority,different evaluation or reward systems,or status inconsistencies,managers can sometimes effectively resolve the conflict by directly altering its source.

Question 16

Two parties in conflict view the conflict as a possible win-win situation.This is known as:

Accepted Answer

In integrative bargaining,the parties perceive that they might be able to increase the resource pie by trying to come up with a creative "win-win" solution to the conflict.

Question 17

A female manager feels that a certain group of male managers band together against her whenever one of them disagrees with what she is proposing.A conflict management strategy that could be used successfully would be:

Accepted Answer

Increasing diversity awareness and skills can help managers effectively manage diversity and resolve conflicts that originate in differences among organizational members.

Question 18

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including:

Accepted Answer

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including permanent transfers or dismissals.

Question 19

Elizabeth manages two workers,Shane and Ernie,who are always arguing with each other.They both get along well with other employees.Elizabeth has tried to get them to understand each other better,but the conflicts keep occurring.Elizabeth should:

Accepted Answer

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including permanent transfers or dismissals.

Question 20

If the source of a conflict is overlapping authority,a manager should:

Accepted Answer

When the source of conflict is overlapping authority,different evaluation or reward systems,or status inconsistencies,managers can sometimes effectively resolve the conflict by directly altering its source.

Quiz 17: Managing Conflict,politics,and Negotiation

When a third-party negotiator acts as a(n) ______,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;these negotiators do not force either party to make concessions.

Two parties in conflict attempt to resolve it by allocating resources to one another.This is known as:

Which of the following is NOT a strategy that managers can use to facilitate integrative bargaining between managers who are in conflict?

Two parties in conflict believe that they have a "fixed pie of resources" that they need to divide up between one another.This is known as:

When an African-American feels singled out in a group of white workers,a conflict management strategy that can be used successfully would be:

A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict.This is a conflict management strategy known as:

Harold and Juan,both managers at XYZ Corporation,are in disagreement about whose department should be allowed to control the new product development process.Neither of them cares about whether their argument will destroy the good working relationship they have always had.They are engaged in:

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as:

Along with trust,integrative bargaining includes:

Which of the following is NOT a strategy to facilitate integrative bargaining?

An impartial individual,with expertise in handling conflicts,who helps parties in conflict reach an acceptable solution is called a(n) :

At Cool Inc. ,older managers are uncomfortable reporting to a new MBA who is twenty years younger than themselves.This conflict could possibly be reduced by:

Two managers at ABC Company who are in conflict are made to realize that their differences are based on the different meanings that they attach to certain words.This is a conflict management strategy called:

In the example in the textbook,when Adrian Hofbeck and Joseph Steinberg resolved their conflict,they resorted to:

Jeff and Jim are in disagreement about who is in charge of whom.Top management tries to resolve this conflict by clarifying the chain of command.This is an attempt to reduce conflict by:

Two parties in conflict view the conflict as a possible win-win situation.This is known as:

A female manager feels that a certain group of male managers band together against her whenever one of them disagrees with what she is proposing.A conflict management strategy that could be used successfully would be:

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including:

Elizabeth manages two workers,Shane and Ernie,who are always arguing with each other.They both get along well with other employees.Elizabeth has tried to get them to understand each other better,but the conflicts keep occurring.Elizabeth should:

If the source of a conflict is overlapping authority,a manager should: