Managers must seek to improve responsiveness to customers by offering a level of responsiveness to customers that causes the operating system to sustain a small loss.

Question

Quizplus · Accepted Answer

Although managers must seek to improve their responsiveness to customers by improving how the value chain operates,they should not offer a level of responsiveness to customers that results in costs becoming too high-something that threatens an organization's future performance and survival.

Managers Must Seek to Improve Responsiveness to Customers by Offering