-Consider Figure 9-3 above. Services can be classified by their method of delivery. Box B represents
A)equipment-based services.
B)technology-based services.
C)fee-based services.
D)people-based services.
E)nonprofit services.

Question

-Consider Figure 9-3 above. Services can be classified by their method of delivery. Box B represents
A)equipment-based services. 
B)technology-based services. 
C)fee-based services. 
D)people-based services. 
E)nonprofit services.

Quizplus · Accepted Answer

Services that require direct interaction between the customer and the service provider are classified as people-based services.

-Consider Figure 9-3 Above