Customer service became the primary focus of logistics in the 2000s.

Question

Quizplus · Accepted Answer

Customer service indeed became the primary focus of logistics in the 2000s due to the increasing importance of customer satisfaction and loyalty in the highly competitive market. Logistics companies started to place more emphasis on improving delivery times, order accuracy, and responsiveness to customer inquiries and complaints to enhance the overall customer experience.

Customer Service Became the Primary Focus of Logistics in the 2000s