Hospitality Inns use balanced-scorecard measures to evaluate and reward the performance of its managers.

Question

Quizplus · Accepted Answer

The statement is true, as Hospitality Inns use balanced-scorecard measures to evaluate and reward the performance of its managers. The balanced scorecard approach includes multiple measures related to financial performance, customer satisfaction, internal business processes, and employee learning and growth. By using a balanced scorecard, Hospitality Inns can ensure that its managers are performing well across multiple areas, and can reward them accordingly.

Hospitality Inns Use Balanced-Scorecard Measures to Evaluate and Reward the Performance