Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff.She is engaged in
A)organizing.
B)controlling.
C)measuring.
D)leading.
E)planning.

Question

Quizplus · Accepted Answer

Kim is engaged in controlling, as she is monitoring and trying to reduce the number of complaints, which involves setting standards, measuring actual performance, and taking corrective action.

Kim,a Customer Service Manager,tracks Monthly Complaints and Has Been Trying