After returning home from a trade show,Mr.Jones,the president of a manufacturing company,called a meeting of his production department.He indicated that the company would soon be implementing a new policy of _______,which focuses on worker performance and urges employees to strive for zero defects.
A)quality assurance
B)constancy of purpose
C)redesign
D)scientific management
E)the total quality movement

Question

Quizplus · Accepted Answer

Quality assurance is a policy that focuses on ensuring that products or services meet a certain level of quality. It often involves setting standards and procedures that must be followed to ensure consistency and minimize defects. The mention of the "zero defects" goal in the statement indicates that quality assurance is the most fitting choice. The other options are either not related to quality control or do not mention anything related to worker performance or defects.

After Returning Home from a Trade Show,Mr