Which of the following managers stands to most benefit from a service profit value chain analysis?
A) Utilities manager
B) Property manager
C) Quality manager
D) Security manager

Question

Quizplus · Accepted Answer

A service profit chain analysis is most beneficial for a Quality Manager because it directly relates to improving service quality, customer satisfaction, and loyalty, which are key areas of focus for quality management. This analysis helps in understanding how service delivery improvements can lead to increased profitability.

Which of the Following Managers Stands to Most Benefit from a Service