Increasing information systems capabilities would be a critical success factor found in which perspective of the balanced scorecard?
A) Internal business
B) Customer
C) Financial
D) Learning and growth

Question

Quizplus · Accepted Answer

The learning and growth perspective focuses on the development of employees and the improvement of information systems to support business processes. Therefore, increasing information systems capabilities would be a critical success factor found in the learning and growth perspective of the balanced scorecard.

Increasing Information Systems Capabilities Would Be a Critical Success Factor