Which of the following statements regarding "quality" is true?
A) Over the past 20 years or so, the demand by customers for quality products and services at an affordable price has drastically changed the way companies do business.
B) Improving quality increases sales through higher customer satisfaction and demand, reduces costs, and increases the long-term profitability of companies.
C) Companies have focused on improving the quality of the products or the services they sell through a variety of initiatives, such as total quality management (TQM), market-driven quality, and strategic quality management.
D) All of these are true.

Question

Quizplus · Accepted Answer

All of the statements are true. The demand for quality products and services has indeed drastically changed the way companies do business, and improving quality can lead to higher customer satisfaction, reduced costs, and increased profitability. Companies have implemented various initiatives like TQM, market-driven quality, and strategic quality management to improve their offerings.

Which of the Following Statements Regarding "Quality" Is True