Match the following critical success factors with the appropriate perspective of the balanced scorecard.Use the following key: F = Financial,C = Customer,IB = Internal business,and LG = Learning and growth.
a.the efficient and effective use of employees
b.increasing the quality of products and services
c.increasing the number of new products
d.improving quality throughout the production process
e.increasing information systems capabilities
f.increasing ROI
g.reducing delivery time
h.increasing customer satisfaction
Correct Answer:
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b.C
c...
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