A second-line help desk operator would most likely
A)handle complicated queries requiring research.
B)provide callers with scripted answers.
C)use expert systems to resolve issues.
D)handle less complicated queries requiring research.

Question

Quizplus · Accepted Answer

Second-line help desk operators typically handle more complex queries that require additional research and expertise beyond what first-line support can provide.

A Second-Line Help Desk Operator Would Most Likely