Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.
A)Passive-aggression.
B)Persistent.
C)Protest.
D)Projection.

Question

Quizplus · Accepted Answer

This form of user resistance is called projection, where users blame the new system for any issues or problems, whether or not they are actually caused by the new system. This can be a common response to change, as people may feel uncomfortable or unsure about the new system and try to shift the blame away from themselves.

Identify the Form of User Resistance That Occurs When the New