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Customers Complain to an Organisation About a System That Bills

Question 18

Multiple Choice

Customers complain to an organisation about a system that bills them incorrectly.As a result,the organisation decided to implement a new billing system.This is an example of identifying system development opportunities through:


A) user and stakeholder feedback
B) a periodic review of system operations
C) observing the system in action by watching users
D) All of the options are correct.

Correct Answer:

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