Customers complain to an organisation about a system that bills them incorrectly.As a result,the organisation decided to implement a new billing system.This is an example of identifying system development opportunities through:
A)user and stakeholder feedback
B)a periodic review of system operations
C)observing the system in action by watching users
D)All of the options are correct.

Question

Quizplus · Accepted Answer

The scenario describes customers providing feedback about a problem with the billing system. Therefore, the best option for identifying system development opportunities is through user and stakeholder feedback.

Customers Complain to an Organisation About a System That Bills