When business process re-engineering needs to be done,which of the following should be considered as an essential first step? (i)how the existing process operates (ii)identifying the activities that occur and the people involved (iii)the parts of the organisation that interact with the process (iv)identify the trail of data that moves through the process (v)model key competitors existing business process.
A)(i)(ii)(iii)(iv)(v)
B)(i)(ii)(iii)(iv)
C)(i)(ii)(iv)
D)(i)(ii)(iii)(v)

Question

Quizplus · Accepted Answer

Understanding how the existing process operates, identifying the activities and people involved, recognizing the parts of the organization that interact with the process, and identifying the trail of data moving through the process are essential first steps in business process re-engineering. Modeling key competitors' processes, while valuable, is not considered an essential first step.

When Business Process Re-Engineering Needs to Be Done,which of the Following