What cost management tool supports a firm's concentration on the delivery of value to the customer?
A)service industry growth
B)global competition
C)preparing an earnings report for the SEC
D)value-chain analysis

Question

Quizplus · Accepted Answer

Value-chain analysis allows a firm to identify where value is added and where costs can be minimized to maximize customer satisfaction and value delivery. It is a tool that supports a focus on delivering value to the customer. The other options listed do not directly relate to cost management or customer value.

What Cost Management Tool Supports a Firm's Concentration on the Delivery