Salesperson at Toshiba America Medical Systems Uses a Laptop Computer

salesperson at Toshiba America Medical Systems uses a laptop computer with built-in DVD capabilities to provide interactive presentations for their computerized tomography (CT) and magnetic resonance imaging (MRI) scanners.With it,the customer sees elaborate three-dimensional animations,high-resolution scans,and video clips of the company's products in operation as well as narrated testimonials from satisfied customers.Such technological capabilities have made it effective both for sales presentations and for training salespeople.This is an example of the use of ___________.

A) specialized order takers
B) sales management principles
C) customer relationship management
D) salesforce technology
E) account management policies