Which of the following is a relevant performance indicator for the balanced scorecard's learning and growth perspective?
A) Earnings per share growth
B) Revenue growth
C) Employee access to customer information
D) Percentage of on-time deliveries

Question

Quizplus · Accepted Answer

Employee access to customer information is a relevant performance indicator for the Balanced Scorecard's learning and growth perspective, as it measures the organization's ability to provide their employees with the necessary tools and skills to improve their performance and meet customer needs. Earnings per share growth and revenue growth are typically associated with the financial perspective, while the percentage of on-time deliveries is more relevant to the internal business process perspective.

Which of the Following Is a Relevant Performance Indicator for the Balanced