The generalized model of business process management discussed in the text comprises seven steps.Data flow diagrams could be used in a BPM project to: (i) select the process and define its boundaries, (ii) observe, document and map the process steps and flow, (iii) optimize the process.
A)I and II only
B)I and III only
C)II and III only
D)I, II and III

Question

Quizplus · Accepted Answer

Data flow diagrams could be used in all three steps of BPM project: (i) to select the process and define its boundaries by identifying the information inputs and outputs, (ii) to observe, document and map the process steps and flow by representing how the data moves through the process, and (iii) to optimize the process by identifying areas where data flows could be improved or eliminated. Therefore, the best choice is D, which includes all possible steps.

The Generalized Model of Business Process Management Discussed in the Text